Terms of Service
Effective August 20, 2026
The service
VoiceTailor, a service of NeverMiss AI, LLC, builds and operates custom AI phone agents as a managed service. We design, build, test, launch, and tune your agent; you do not configure or operate it yourself. Using the site or the service means you accept these terms.
Plans and billing
Plans are Care at $497 per month and Growth at $997 per month, plus any terms set out in your order. Monthly billing starts when your agent is ready to launch, and we tell you before the first invoice. Service is month to month; either of us can end it with 30 days written notice. Fees are exclusive of taxes.
Your responsibilities
You confirm you are authorized to act for your business, and that the information you give us about it is accurate. Calls handled by your agent may be recorded and transcribed; you are responsible for complying with the laws that apply to your business and your callers, including call recording consent and notice requirements in your jurisdiction, and for any professional conduct rules that apply to your industry.
What agents do not do
Agents take messages, capture details, book appointments, and route or transfer calls. They do not give legal, medical, or other professional advice, and the service must not be relied on to handle emergency calls or as a substitute for emergency services.
Your data
Your phone number, your callers, and your call data are yours. We use them to operate, monitor, and improve your agent, as described in our Privacy Notice. If you cancel, your number and your call data go with you. The VoiceTailor platform, tooling, and know-how remain ours.
Service quality
We monitor calls and fix problems as part of the monthly plan, and we test your agent before it answers for your business. Phone networks, carriers, and the systems we build on can fail in ways we do not control, so we cannot promise uninterrupted or error-free service, and the service is provided as is, without warranties of any kind.
Liability
To the fullest extent the law allows, our total liability for any claim arising from the service is limited to the fees you paid us in the three months before the claim, and neither of us is liable to the other for indirect, incidental, or consequential damages, including lost profits or lost business.
Suspension and termination
We may suspend the service for nonpayment or misuse after notice to you. Either of us may end the service with 30 days written notice. On cancellation we help you take your number and data with you.
Governing law
These terms are governed by Florida law, and disputes will be resolved in the state or federal courts located in Duval County, Florida.
Changes and contact
If these terms change, we will update them here with a new effective date. Questions go to support@nevermiss.com.